Last Updated: 27/12/2013

This statement covers the services provided by the Ketron UK web site: www.ketronmusic.co.uk.

The Data Controller for this web site is the Suzuki Europe Ltd (as the official distrinutor of Ketron Instruments are referred to as Ketron UK in this policy and website). The purpose of this statement is to inform users of the Ketron UK web site, which is managed by Ketron UK, about the information that is collected from them when they visit this site, how this information is used, if it is disclosed and the ways in which we protect users' privacy.

Data Protection Act 1998

The Data Protection Act 1998 establishes rights for individuals whose personal data is processed by a third party. Any organisation which processes information about living individuals is a data controller for the purposes of the Act. Ketron UK, as data controller, is required by the Act to ensure that individual data subjects are aware of how their personal data may be used, the purpose/purposes for processing that data and to whom, if anybody, that data may be disclosed.

What information do we collect?

Some areas of the site require you to actively submit information in order for you to benefit from specific features (such as our range of online services). You will be informed at each information collection point what information is required and what information is optional. Some of this information may be personal (information that can be uniquely identified with you, such as your full name, address, email address, phone number etc.) We only collect such information when you choose to supply it to us.

Information is not gathered without you actively providing it. Information from visitors to the Ketron UK web site can be collected in the following areas:

comments, questions and feedback.
online ordering and reporting.

Comments, questions and feedback

If you send an enquiry by e-mail to either a specific contact or a general enquiry address identified on the Ketron UK web site, we will only use your personal details obtained from your enquiry to respond to your query or improve the site. In some instances, it may not be possible for Ketron UK to provide the information requested directly. In such circumstances we may pass your enquiry to another department or Ketron authorized distributor so that they can fulfill your information request. In either case, if requested, we will delete your personal data once we have acknowledged your comment, responded to your request or passed it on to another department.

Online ordering, Credit Card Payments & reporting

Our online order forms will allow you to choose which products or literature you want to order and will be delivered to your selected address. The information you provide is collected for the purpose of delivering our products and literature.

We do not store credit card details nor do we share customer financial details with any 3rd parties

Site usage information

Cookie policy

Cookies are not used by the Ketron UK website.

What happens when I link to another site?

Ketron UK contains links to other web sites. This privacy policy applies only to our site, so you should always be aware when you are moving to another site and read the privacy statement of any other site(s), which collect personal information about you. We do not pass on any personal information you have given us to any other site.

Your Rights as a Data Subject

As a data subject, you have various rights under the Act, including a right of access to any personal data being held about you by Ketron UK as data controller. Ketron UK will supply you with details of personal data we are holding about you if you submit subject access request.

Changes to this privacy policy

If this privacy policy changes in any way, we will place an updated version on this page. Regular updating of this page ensures you are always aware of what information we collect, how we use it and under what circumstances, if any, we will share it with other parties.

revision date 24/01/2017