Returns & Cancellations
Returns & Cancellations
We
understand that sometimes products need to be returned. If your item
has developed a fault, is damaged or is no longer required, we can
help you out. Please call our office on 01908 511488
The
Policy is in FIVE Sections:
I)
Returning a product
purchased from our Store
II)
Returning a product
purchased online (excluding online auctions) or over the phone.
II)
Canceling an order.
III)
Canceling or returning
Custom Orders
IV)
“New Old Stock” Spare
Parts
I)
Returning a product purchased from our Store
Unwanted products.
We
cannot accept returns on unwanted products purchased in the store
where you received a demonstration. If the item was retail packaged
and you have not received a demonstration, please return the item to
the store in its original packaging. You must not have used the
item, installed software or modified its Data.
What if the item "Is Not Fit For Purpose?
The
term 'Not Fit For Purpose' is often misused and simply applies to
goods that you purchased which were not described correctly (For
example an MP3 Player that does not Record was sold as an MP3
Recorder). Claiming an item is 'not fit for purpose' because you
have changed your mind is not necessarily grounds for return.
However mistakes do happen and we want you to be happy with your
purchase. We are here to help - so please do call us on the number
above or call into our showroom.
Faulty or Damaged goods.
We
will repair or replace the item at our discretion in the fastest
possible time at any time during the warranty period. If you have an
On Site Warranty, we will arrange for an engineer to call, otherwise
please return it for repair.
II) Returning a product purchased online (excluding online auctions)
or over the phone.
Under
the Consumer Selling Regulations, Consumers are entitled to cancel
an order. You may also return an item for full refund within 14
calendar days from the day after delivery. This is because it is
likely you have not been able to see the product demonstrated and it
may not be as you expected. If the item has been delivered by us in
person and you have received a demonstration on delivery or received
a demonstration from us previously, and later purchased over the
phone or internet, this section does not apply, please refer to
'Returning a product purchased from our Store'.
To
ensure you receive a full refund you must ensure the item is in its
original packaging and in 'New Condition' with all accessories,
manuals and any gifts included. You are required by law to take
reasonable care of the item whilst in your possession. You must not
have used the item (beyond what is necessary to test as you would in
store), installed software or modified its Data. If you have done so
you may still be able to receive a partial refund in accordance with
you statutory rights. Please telephone our office on 01908 511488.
How to receive your refund:
• Ensure the item is in its original packaging and in new condition.
• Don't forget to include your name, address, telephone number and
any order number.
• We recommend using an insured delivery service such as Royal Mail
Special Delivery with the correct compensation applied. We are
unable to refund items damaged during shipping.
The
Address to send is:
Suzuki Europe Ltd
18 The Granary
Lodge Farm Business Centre
Wolverton Road
Castlethorpe
Buckinghamshire
MK19 7ES
We
will refund your payment in the same manner as the original payment
was made including original delivery costs (not including any
additional carriage costs you asked for above the least expensive
option offered by us).
Faulty or Damaged goods.
We
will repair or replace the item at our discretion in the fastest
possible time at any time during the warranty period. If you have an
On Site Warranty we will arrange for an engineer to call, otherwise
please return it for repair.
III) Canceling an order
If
you choose to cancel an order that you have not yet received, please
call 01908 511488 and inform a staff member whether you would like a
refund or exchange. To speed up the process, please have your order
number to hand before calling. You may also advise us by email using
the 'contact us' page.
Once we have received your request, we will contact you to process
your cancellation.
If it is too late to cancel your delivery, please call us on 01908
511488 to discuss an exchange or refund. Canceling an online or
phone order cannot be processed in store, you must telephone or
email us so we can reverse the original transaction.
VI) Canceling or returning Custom Orders
Sometimes we undertake special commissions or modify/build a product
as a special order. Usually it is not possible to refund payment if
we have already begun work on your order. However in certain
circumstances it may be possible to receive a partial refund.
Deposits are non refundable in the case of Custom orders. Please
call us on 01908 511488 to discuss the matter
(V) “New Old Stock” Spare Parts
Our
Old Stock Spare parts are sold 'as is' and are not eligible for
refund, however if you do run into trouble, please call for
assistance.
Suzuki Europe Ltd
18 The Granary
Lodge Farm Business Centre
Wolverton Road
Castlethorpe
Buckinghamshire
MK19 7ES
01908
511488
Version 1.0.1
07/05/2019